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Frequently Asked Questions: ComplaintsWhat should I do if I'm not happy with a grade I received on one of my papers? What should I do if I'm not happy with the grade I received at the end of the semester? What should I do if I'm not happy with the tutoring I'm receiving in the Writing Center? What should I do if I'm not happy with the instruction I'm receiving in my Writing class? Didn't find what you were looking for? Do you have comments or suggestions? Write us!
If you are not happy with the grade you received on one of your papers, you should take some time to review the comments that your teacher has written on your paper: in most cases, your teacher's marginal and end comments will make it clear what the strengths and the weaknesses of your writing are and what you need to do to improve your performance. If, after reviewing the comments, you do not have a clear sense of what you need to do to improve your writing, you should schedule an appointment with your teacher to discuss what you can do to improve your writing. These discussions are most productive if they are conducted in a non-adversarial way, so it is best to use these meetings as an opportunity to get a better sense of the Writing Program's grading standards and how you can produce work that rises to those standards. To learn more about the grading standards in Expos 101, go to the Gradatorium. What should I do if I'm not happy with the grade I received at the end of the semester? If you are not happy with the grade you received at the end of the semester, you should make certain to meet with your teacher during final office hours and discuss your grade. Your teacher will explain to you the process used to arrive at your final grade and your teacher will go through your folder with you to help you see how your sustained level of achievement in the course was determined. To learn more about how final grades are determined, go to How Are Final Grades Determined? If, after meeting with your teacher, you are still not satisfied with your final grade, you should make an appointment to meet with one of the Writing Program's Directors. You should bring your folder of papers to this meeting and you should be prepared to discuss why you think your grade is not accurate. These meetings are most productive if the conversation focuses on your writing, so it is recommended that you re-familiarize yourself with what you've written over the course of the semester, so that you can provide concrete examples of how your writing has improved. What should I do if I'm not happy with the tutoring I'm receiving in the Writing Center? If you are not happy with the tutoring you are receiving in the Writing Center, you should make an appointment to speak with the Director of the Center. The Director of the Plangere Writing Center may be reached by dialing 732-932-1149 or 5338. The Director of the Douglass Writing Center may be reached by dialing 732-932-9212 or 8856. The Director of the Livingston Writing Center may be reached by dialing 732-445-5657 or 4048. What should I do if I'm not happy with the instruction I'm receiving in my Writing class? If you are not happy with the instruction you are receiving in your Writing course, you should make an appointment to meet with one of the Directors of the Writing Program to discuss the problem. It is best if you meet with a Director as soon as a problem arises that you are unable to resolve on your own: we want to make certain that you are given every opportunity to meet the Writing Program's standards. In other words, don't wait until the end of the semester to register your complaint: we want to make certain that you do not spend a semester learning less than you'd like. So, let us hear from you: On College Avenue, please contact one of the following Directors: Kurt Spellmeyer Darcy Gioia Michael Goeller Heather Robinson Tisha Bender On Cook Campus, please contact: Michael Goeller On Douglass Campus, please contact: Michelle Brazier Karen Kalteissen On Livingston Campus, please contact one of the following Directors: Skiles Howard Donald Dow
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